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York (26th Jan), Birmingham (1st March) and Cardiff (22nd March)

GPA presented at and chaired this series of conferences which addressed the main challenges faced by organisations in establishing effective services. The events included contributions from the Social Policy Research Unit (University of York), Personal Social Services Research Unit (University of Kent), Age UK, Social Services Improvement Agency (Cardiff only), the Centre for Enabling Environments and Assistive Technology (York St John University) and Professor John Bolton. They also included case studies from a variety of services including Bury, Salford and Gwent.

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